AI Assistant

Operator support

Live
Ask for lot status, active alerts, open reviews, or a specific plate.

Controls

Monday, April 6

Live

4

Active roles.

4

Configured rules.

2

Approval required.

4

Controlled scopes.

RBAC

Roles

Mobility Operations Supervisor

Parking, event operations, and exception handling

Owns operational access decisions, lot balancing, and event-day policy execution.

Approve/reject access exceptionsManage demand rulesReview AI recommendationsView enterprise dashboards

Enforcement Supervisor

Citations, delinquent accounts, and patrol operations

Oversees citation escalation, patrol deployment, and enforcement policy adherence.

Review enforcement queueApprove holdsAssign patrol actionsInspect evidence trails

Security Operations Analyst

Security-sensitive records and campus safety events

Coordinates watchlists, BOLO events, and cross-system incident handling with FIU security tools.

Review security escalationsInspect watchlist matchesCoordinate incident handoffs

Platform Administrator

Platform controls and configuration

Configures integrations, policies, retention settings, and access controls.

Manage rolesConfigure connectorsView health telemetryExport audit evidence

Controls

Policies

High-balance access threshold

Approval required

Access validationMobility Operations

Accounts with delinquent balances above the FIU-defined threshold must route to manual review before access is restored.

Security watchlist escalation

Restricted by policy

Security and enforcementCampus Security

Positive watchlist matches are never auto-cleared and require FIU security disposition.

Event zone conversion

Approval required

Events and accessEvent Operations

General commuter access may be converted to event priority windows using scheduled rules and operator approval checkpoints.

Citation follow-up advisory

Advisory

Customer operationsMobility Operations

Open citations can trigger operator follow-up and customer notices without automatically blocking access when FIU policy allows.

Boundaries

Controls

Role-scoped access, approvals, and audit exports.

Connector credentials and scopes stay governed.

Policy thresholds can be tuned per ruleset.