AI Assistant

Operator support

Live
Ask for lot status, active alerts, open reviews, or a specific plate.

Operations

Monday, April 6

Live

4

Green state.

2

Active issues.

6

Domains in scope.

Visible

Incidents visible.

Telemetry

Services

ServiceLayerLatencyTargetStatus

API gateway

Routes FIU traffic to authenticated APIs and enforces rate limits, scopes, and audit hooks.

Ingress84 ms p95API p95 < 150 mshealthy

Event ingestion pipeline

Processes LPR, access, payment, and policy events into the FIU operations workspace.

Data plane11 s lagNear real-time < 5 sdegraded

Decision review service

Holds AI-assisted recommendations in a human approval queue before operational changes are finalized.

Application1.3 sReview creation < 2 shealthy

Audit ledger and evidence export

Stores immutable decision logs, export manifests, and operator justifications.

Audit420 ms writeWrite confirmation < 1 shealthy

Analytics and forecasting workspace

Produces historical and predictive mobility metrics for dashboards, exports, and AI-assisted summaries.

Analytics7 min refresh< 15 min curated refreshhealthy

Notification and escalation service

Sends operator alerts, security escalations, and system health notifications to approved channels.

OperationsScheduled change windowChange windows monthlymaintenance

Platform

Controls

External connections stay under approved controls.

Role-based access, review, and exports.

Change windows and degraded states stay visible.

Audit evidence remains exportable for review.

Timeline

Incidents

Lot 3 East LPR camera offline

One inbound camera stopped reporting. Manual monitoring is active and downstream dashboards are showing degraded freshness for that lane only.

Mar 30, 7:50 AM

warning • monitoring

PantherSoft sync recovered after delayed token refresh

A scheduled entitlement sync completed 12 minutes late. The connector is back within target with no operator action required.

Mar 30, 6:35 AM

info • resolved

Security connector latency above target

One campus security handoff took 18 seconds, above the target threshold, and is being tracked by the operations team.

Mar 30, 8:18 AM

critical • open